Spectrum / TechMobile
Transforming the experience for a 30,000+ onsite workforce
Evolving the tools that support the onsite workforce from a mobile-first foundation to a unified ecosystem across departments, roles, and platforms.
2023 – Present • Product design leadership • 10 UX team members
Evolution
Over four years, the experience evolved alongside growing user and business needs, building on the same foundation while expanding the scope and complexity of the product.
My role focuses on leading design across a complex enterprise ecosystem
I coordinate design across a multidisciplinary UX team of 10, translating business priorities into actionable plans while aligning user needs, technical constraints, and delivery timelines across interconnected products and workflows.
Planning & Strategy
Defining design priorities, evaluating level of effort, and assigning ownership and coordinating timelines across initiatives.
Product & Systems
Translating complex requirements into clear workflows, interaction patterns, and scalable product systems.
Cross-functional Leadership
Driving alignment across UX, product, engineering, BAs, SMEs, and stakeholders from discovery through delivery.
Testimonials
Nicole’s incredibly thoughtful in her craft: moving quickly without cutting corners, being highly-engaged in research readouts to fully understand business and user objectives, and proactively reconciling technical constraints against UX objectives. What’s most admirable are her leadership skills - she elevates everyone around her through her craft and I’d absolutely take any opportunity to work with her again.
Leah, Senior UX Researcher
Nicole and I collaborate closely on a fast-paced project with complex technical constraints and requirements that can change unpredictably. Together we work through these challenges to identify solutions that balance functional requirements with strong UX. Nicole is equally effective at shaping the solution as she is managing her team’s quick turnarounds on designs to ensure deadlines are met.
Alex, Business Analyst